Effective Date: 03 October 2026
This Refund & Cancellation Policy applies to payments made to SR FAST CONNECT STAFFING PVT LTD for applicable training, onboarding or other paid services.
1. Refund Eligibility
A candidate may request cancellation and a refund before either of the following occurs:
- The candidate downloads or accesses the offer letter as part of the paid onboarding process; or
- The candidate proceeds to or starts the training stage.
Any refund request remains subject to verification of the transaction and the applicable service status.
2. No Refund After Offer Letter or Training
Once the candidate downloads the offer letter or proceeds to the training stage, the payment will be considered non-refundable. This applies even if the candidate subsequently chooses not to continue the onboarding process, subject to any rights that cannot legally be excluded.
3. Candidate-Initiated Cancellation
If a candidate no longer wishes to continue, the cancellation request should be submitted before the offer-letter or training stage described above. The candidate should provide the registered name, mobile number, order/payment reference and reason for the request.
4. Duplicate Payments
If the same transaction is accidentally paid more than once for the same service, the duplicate transaction may be reviewed for refund after verification. The original transaction reference and duplicate transaction details should be provided to support.
5. Failed or Unsuccessful Transactions
If an amount is debited from a customer's account but the payment is not successfully recorded by our system, the transaction will be checked against the payment gateway. Where a payment is confirmed as unsuccessful and the amount has been captured, resolution or reversal will be handled according to the payment gateway and banking process.
6. Payment Gateway Processing
Payments may be processed through third-party payment gateways. Transaction confirmation, payment status and refunds may depend on the gateway's technical processing and banking timelines. We will use the transaction information available to us to process eligible refund requests.
7. Refund Request Process
To request a refund, contact us using the details below and provide:
- Candidate/registered name
- Registered mobile number
- Email address, if available
- Payment/order/transaction reference
- Date and amount of payment
- Reason for the refund request
8. Refund Review and Processing
Eligible requests will be reviewed after verification of the payment and the candidate's service status. If approved, the refund will normally be initiated through the applicable payment method or payment gateway. The time taken for the funds to appear in the customer's account may depend on the payment gateway, bank or payment provider.
9. Fraudulent or Unauthorised Transactions
If a transaction appears fraudulent, unauthorised or connected with misuse of the platform, we may request additional information and may suspend related activity while the transaction is reviewed.
10. Policy Acceptance
By proceeding with a payment, the customer confirms that they have had an opportunity to read and understand this Refund & Cancellation Policy and the applicable Terms & Conditions.
11. Contact for Refunds
For refund or cancellation requests, contact:
SR FAST CONNECT STAFFING PVT LTD
Phone: +91 70659 01910
Email: info@srfastconnectstaffing.cloud